Please take a moment to review important changes to our booking and cancellation policy.
A huge rise in no-shows and last minute cancellations across our entire industry enormously impacts on our clients and our business. They mean that clients on our wait list cannot book those time slots with us and miss out. Because of this, many clinics have taken the step charge deposits to secure bookings. We have decided not to follow this deposit trend for now and have instead made the following changes to our booking and cancellation policy.
Reminder Texts and Emails: Will be sent 48hrs prior to your appointment.
Text or Email Confirmations: We ask that you reply to confirm or reschedule your appointment. We understand that sometimes you may need to change your booking – we kindly request 48 hours’ notice so that we can offer that time slot to another client.
$50 no show charge: Appointments not kept or cancelled with less than 24hrs notice will receive an automatically generated invoice for $50, which will be emailed to you within 24-48hrs
We appreciate your understanding in this matter and we will continue to try to keep things fair for both our clients and the clinic.